Equilibrium Health and Healing K.O.R.E. Therapy, Acupuncture, Massage Therapy and Reflexology
Wooler, Northumberland

Privacy Notice

Your privacy is hugely important to me. I am committed to managing your data in a transparent way which gives you control over what information is held about you.

Policy Overview
This privacy policy concerns all the information that I have, use and process about you as an enquirer and client of Equilibrium Health and Healing. Your privacy is extremely important to me.

Who Am I?
I, Jean Watson, the owner of Equilibrium Health and Healing and a sole trader. Equilibrium Health and Healing, Pod 1, The Cheviot Centre, 12 Padgepool Place, Wooler, Northumberland, NE71 6BL. Telephone Number 07979 187392.

What Information Do I Collect About You
The information I have collected about you will depend on my interaction with you. If you have signed up to be kept informed of special offers, new therapies and therapy days, then I will just have collected your name, telephone contact numbers and email address.
If you have had a treatment from me, I will have taken a detailed medical history including your name, date of birth, address, contact telephone numbers and possibly email address, personal details, doctors details, current medication and symptoms.

How I Use Your Information
If you have signed up to be kept informed of special offers etc, then your information will be kept on a sheet in order that I can send you information or news that you have asked to engage with me about.
If I have completed a detailed medical history form on you, the information is used in order to give you the very best tailored, safe and effective treatment. I will not share your personal information with third parties; transfer your data internationally; or use your data for automatic profiling. Medical history forms are kept in a secure and locked cabinet.

Marketing
When you’ll hear from me/Equilibrium ~ I will keep you up to date with Equilibrium news and special offers and therapy days. I will not bombard you with emails. If you no longer want to hear from me, you can opt out at any time by sending an email to [email protected] or by telephone 07979 187392.

Third Parties and Marketing
I will never share your personal information with any third parties.

Your Rights:
Under the Date Protection Act 2018 you have the following rights:

o All client records are confidential and kept in a locked filing cabinet. I was trained in confidentiality when I did my original training. A detailed medical history is taken on a new client in order to give them the very best tailored, safe and effective treatment.
o Clients have a right to see what information is being held about them and to be given copies of this information if requested.
o Inaccurate or incomplete data can be amended at a later date.
o Clients have a right to request deletion of data.
o If erasure has been requested, information must not be processed until the issue at hand has been resolved.

How Long Your Information Is Kept For:
Medical history forms are kept in a locked filing cabinet for six years, as advised by my insurance company.

Complaints
If you have any comments, questions or concerns about the contents of this Privacy Policy, or the way in which I use your information, please do contact me. You can do so by email – [email protected] or telephone 07979 187392 or post – Equilibrium Health and Healing, Pod 1, The Cheviot Centre, 12 Padgepool Place, Wooler, Northumberland, NE71 6BL.


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